Frequently Asked Questions

Welcome to the Frequently Asked Questions section of our website. Here you will find the most commonly asked pre-sale and support questions answered. Can't find an answer to the question you have? No problem, simply drop us a line and one of our friendly support representatives will be happy to help.

Q

How do I Know if My TV is Compatible?

A

The best way is to look at the back and/or side panel of your TV. If your TV has an HDMI input, then you're golden. An HDMI input will look like a USB port, and won't be on the older VGA box televisions. For an older TV, you'll likely need to use the red, white & yellow RCA jacks. If you have a flat screen TV, it'll probably be HDMI compatible, but please check to be sure before ordering, as we will need to know for sure which one you have so we can include the correct cables with your Media Launcher TV Box. We highly recommend using an HDMI option for the best media experience if you're able. If not, then our product will help you save for a new TV if nothing else!

Q

Do I Need a Box for Each TV?

A

Yes, you will. But keep in mind these boxes are very light & portable, so as long as unhooking & reconnecting the 2 cables (power & HDMI) isn't too much trouble, you could potentially use it in a portable manner. For best results however, we recommend first hooking up your main TV, and buying additional boxes once you're comfortable with the first one. This is easier on your back, as well as the input jacks on your TV's. Besides, there isn't a way they don't all pay for themselves over time.

Q

Don't I need an internet connection for this to work?

A

Yes, you do. If you use Netflix, Hulu, Amazon Prime, or online gaming on your TV, then you likely already have this down. Please verify this by checking with your phone or tablet that you have good wireless connectivity in the spot where the TV is, or look into a good Powerline Adapter that will give you an even more reliable wired option without the need for expensive wiring in your home.

Q

How Fast Does My Internet Connection Need to Be?

A

The minimum speed you'll want is 5 mbps (megabits per second). The faster your speed, the better your video quality will be. When we cancelled our Cable TV, we used some of the monetary savings to go for the higher internet speed tier. These days with all the modern website features, you're probably already on a high speed just to load the average web page. We recommend you check your speed to be sure where you're currently at, and get onto a higher speed if necessary.

Q

Is This Legal?

A

100%, yes. The legality of streaming has already been to court and back — the verdict is in that streaming is entirely legal, as is the software we use, and the Media Launcher TV Box itself. There is no downloading of anything on our end or yours, and therefore nothing to be concerned about from a legal standpoint. All we do is provide a way for you to view already available content in a legal, safe, organized, user-friendly manner.

Q

Can I still watch the local news?

A

While the Media Launcher TV Box does include access to nearly 1,000 live streaming television channels form all over the world out of the box. Local network stations that one would typically watch local nightly news on is streamed from one of several major metropolitan areas, for example ABC Miami, Fox Miami, CBS New York, Fox New York, NBC New York are all currently available out of the box. The system also includes national news networks such as CNBC, Fox News, BBC America, CNN, Sky News and a host of others.

For the best of both worlds, we suggest the use a standard television antenna along with the Media Launcher TV Box. The antenna allows you to view the locally syndicated new programs in digital HD, and use your TV Box to watch the national news stations, such as FOX, CNN, MSNBC, etc.

Q

Is There a DVR?

A

No. But since all the content gets called up on Demand anyway, there is no need. Remember, we're not recording or downloading anything — only instant access streaming.

Q

Can I Still Utilize Parental Control Features?

A

Absolutely. You can choose what maximum rating your content can have (PG, PG-13, R), and anything above that is easy to access with a PIN number of your choosing. The PIN number will also prohibit anyone from changing your designated content filter settings on the sly.

Q

Will This Power My Surround Sound System?

A

Yes. You can totally do this in the settings menu:
First, go to you Settings folder & choose Advanced. Then select "Digital Audio Auto-Detection" and make sure this is checked OFF.

Secondly (while in the same menu), choose "Digital Audio Output" and change that to either the "SPDIF" or "HDMI" pass through option, depending on your surround system's instructions.

Q

I'm Getting a Lot of Buffering & Lag. What's the Deal?

A

The first thing we suggest is that you apply these configuration options to your Media Launcher TV Box settings. Please follow the instructions here: Update DNS Settings to Fix Caching Issues

This can be one of two things. The first thing to do is select a different stream source. Usually the issue is just a matter of selecting one of the other content sources from what is usually a pretty long list. Generally, the MQ files will load quicker (with virtually no visual difference) than the HQ since their files are more compact. If you're still having trouble, please try verifying your internet speed here.

Q

How Do I Get the Latest Software Updates?

A

That's easy. Simply use the Media Launcher TV Box system update button, found on the home screen under the "System" tab. Watch this short video for instructions on running a System update: How To Perform a System Update. For best results, power the unit on about 5 minutes prior to sitting down for a show so they won't interfere with your viewing. That way you have the latest and greatest at all times. And yes, the updates are free.

Q

Is There a Warranty?

A

For sure. You have 30 days to try this out, and if you don't like it, simply contact us for a hassle-free return & full refund. In other words, there is zero risk involved here.

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